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FAQs

Preparation for Shipping
- Orders will be shipped within 2 business days (please note all our leather straps are handmade to order and will require a lead time of 3-5 working days additionally)

Shipping Method (Local - Singapore)
- Singapore Postal Service, with tracking number
- Delivery duration: usually 2-5 business days

Shipping Method (International)
- Economy airmail by postal service, with tracking number (currently suspended)
- Delivery duration: usually 6-13 business days
- Packages are sometimes subjected to inspection and clearance by customs of destination country, and this may result in delays

Shipping Method (International)
- DHL Worldwide Express (this is the fastest courier on the market bar none)
- Delivery duration: usually 2-4 business days to major destinations worldwide
- Packages are sometimes subjected to inspection and clearance by customs of destination country, and this may result in delays

 

Process for Delayed/Lost Shipment
- Please contact us for assistance if your parcel does not arrive by the 18th business day from the date of mailing.
- We will engage the postal service to investigate on the status of parcel. 
- Once investigation concludes parcel is missing, we will provide full refund.
- The postal service will only accept request for investigation earliest on 18th business day from the date of mailing, and investigation can take up to 2 months, we seek your kind understanding on this matter 

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