OUR COVID-19 PREVENTION POLICY

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Return Policy

To return your order, please include the original receipt or invoice, as well as any gift with purchase within 14 days of receipt or invoice date. Customers are responsible for return shipping costs. We are not responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice.

Yuxi Hongta District Banghua E-Commerce Co., Ltd.

No. 8, Building 45, Mingguanying, Jinzhou Community, Hongta District, Yuxi City, Yunnan Province,China, 653100

REFUNDS
We will be happy to exchange merchandise or provide a refund. You will receive an email notification from Ceresvineyard when we receive and process your return. Please allow up to 10 days for your return to be processed.

NON-QUALIFYING ORDERS PERSONALIZED
Custom-made personalized pieces, including monograms and nameplates, are handmade to order and cannot be returned.

FINAL SALE ITEMS
Items purchased on sale and/or marked as FINAL SALE cannot be returned.

GIFT WITH PURCHASE
Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to reflect the retail price of the gift.

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